Bespoke Terms
A bespoke commission is a collaboration built on trust, clarity, and craftsmanship. These terms lay out how we'll work together — what you can expect from us, and what we ask of you — so your commission stays smooth, fair, and fully focused on making something extraordinary. By paying your deposit, you're agreeing to the terms below. Questions about any of it? Just ask — we're always glad to talk it through before you commit.
The specifics of your commission — your name, project dates, the piece and its deliverables, pricing, and your 50/50 payment breakdown — appear on your order and invoice. The terms below are the standing terms that apply to every bespoke commission.
What "Bespoke" Means Here
Nothing at Jogia Jewellery is pulled off a shelf. Every piece is made to order, by hand, for one person. What changes between commissions is how far we travel from an existing design — so we work at three levels.
An original piece, drawn from nothing but the conversation we have with you. It begins with a consultation rather than a catalogue — how the piece will be worn, what it needs to carry, which stone deserves to sit at the centre of it. From there we sketch, refine and model your own design.
Bespoke Creation asks more of both of us: more time at the bench, more searching for the right stone, more back-and-forth before a single line is cut in metal. That's the trade. In return, you own the only one.
Not sure which level you're in? Most people aren't at the start. Tell us what you have in mind and we'll tell you honestly which route gets you there.
Deliverables & Locking the Design
Depending on the piece, your commission may move through two stages before anything is made.
Digital Sketch
Concept and artistic direction. A sketch is expressive by design — it's there to capture the feeling and character of the piece, not to measure it. Read it for intent, not for millimetres.
CAD Modelling
2D and 3D models for visualisation and production. These look deliberately rigid: flat surfaces, hard edges, no polish, no fire in the stones. What you're seeing is the geometry, not the jewellery. Every piece of hand-finishing that gives it life happens after this stage.
Locking the design
Once you approve your sketch — or your initial CAD, if the piece doesn't call for a sketch — the design direction is locked and we begin building.
From that point, refinement is still welcome. Adjusting a band width, softening a shoulder, fine-tuning proportions or stone dimensions — these are revisions, and they're part of the process.
What sits outside it is a change of direction: returning to an earlier concept, introducing new or conflicting references, or altering the fundamental structure, setting, or aesthetic of the approved design. That's a redesign rather than a revision, and it falls outside the original commission. Where that happens, we'll be straightforward with you about the additional cost and the revised timeline before any work resumes.
We lock the design not to limit you, but because a piece built on a settled direction is a better piece. It's the difference between something made with conviction and something assembled from second thoughts — and it's the only kind we're willing to put the name JOGIA on.
PAYMENT
Commissions are paid in two parts: a 50% non-refundable deposit to begin design and secure your materials, and the remaining 50% balance on completion, along with any approved additional fees. Your deposit reserves your project slot and holds your quoted pricing.
Goods will be released once the remaining 50% balance has been completed.
IF LIFE HAPPENS (PAUSE POLICY)
If you need to pause for personal or unforeseen reasons, your project can be held for up to one month with written notice. If it isn't resumed within that month, the commission is considered closed.
We respect your privacy and handle personal information with discretion — we won't publish sensitive details like your full legal name (unless you approve it), addresses, contact information, or payment details, and any story we share is anonymized.
Sharing our work is how the studio grows, so once your piece is complete we may photograph, film, and share it — including full, identifiable images — as part of our portfolio and social media, without waiting for pickup or delivery. If your commission is private or time-sensitive — a surprise proposal, a gift, or simply a piece you'd rather keep unseen — just tell us in writing before completion and we'll hold or limit what we share. Unused concepts and designs remain the property of Jogia Jewellery.
GEMSTONES
For quality control, warranty integrity, and liability, we work exclusively with designer-sourced gemstones — we're unable to set client-provided stones. Every stone we source is guaranteed authentic and of the quality represented at the time of selection and delivery. Once a finished piece is delivered, we're not liable for damage, loss, or wear resulting from normal use, impact, mishandling, or third-party work.
CRAFTSMANSHIP GUARANTEE, WARRANTY & CARE
We stand fully behind our work. Every piece is covered against genuine manufacturing defects — faults in our craftsmanship or structural integrity — for the lifetime of the piece; if a covered defect appears through no misuse of your own, we'll repair or remake it at no charge. This accountability is always included, never an add-on. In every case, our responsibility is limited to repairing or remaking the piece, up to the value of your commission.
Everything beyond genuine defects — routine care, cleaning, resizing, and everyday-wear servicing — is offered through optional Care & Protection packages you can add at the time of your commission. We keep these separate so you pay only for the coverage you want, and so the price of your piece reflects the piece itself.
Not covered by the craftsmanship guarantee— instead handled through a Care package or billed as a service: normal wear and tear; resizing, including remakes needed when a client-provided measurement changes or no longer feels comfortable; finger-size changes over time; and any third-party repairs or alterations.
YOUR AGREEMENT
By paying your deposit, you confirm that you've read, understood, and agreed to these Bespoke Commission Terms.